Meeting Consumer Demand
for advanced Internet-based services
New Connections on the Horizon for West Delray Beach community
By Joe York, AT&T President — Florida, Puerto Rico & US-VI
This trial presents an important opportunity for Floridians to gain access to new technologies and products, while ensuring that the essential values of universal service, competition, public safety, reliability and consumer protection are preserved. Our goal is to get our customers the most powerful new technologies while maintaining the reliability they have come to expect from us.
You can read Joe's entire introductory note here, or more about the National Technology Trial
Keeping West Delray Beach Customers Connected and Informed
As the technology trial progresses here in the West Delray Beach area, we are as committed as ever to reaching out to our customers in the community, to holding events and meetings to share information and answer questions, and to communicating information about the IP Transition and the benefits of newer technologies. We have been working with a number of local organizations, including homeowners associations, groups that represent community members with disabilities and Consumer Action to answer questions and get the word out about what we are doing here in the West Delray Beach area. We have also been sharing information about what we are hearing from folks, by posting regular blogs on our website (all available here), sharing information on Twitter (you can follow us at: @IPWDelrayBeach) and by encouraging folks to sign up for our West Delray Beach e-newsletters and contact us to ask any questions or get more information at any point here.
The questions that we get and are working to address – and the information that we share – ranges from very specific to much more general. Over the past year and a half, whether our meetings have been at venues like the Hagen Ranch Road Library or the Civic Center, in collaboration with local organizations like the Delray Alliance, homeowners associations and with national organizations like the American Association of People with Disabilities (AAPD), customers are most interested in how the transition and the technology trial will affect them. Will the phones and devices that they have today continue to work as the trial moves forward? Will they be able to have access to newer – or more – products and services as a result of the trial? How will we communicate with them on an ongoing basis to share the latest news and information? Will their alarm systems continue to work if they switch to an IP-enabled home phone? Can they keep the same phone number?
Residents also want to know how to get the most out of newer technologies, so over the past year we’ve held a number of “tech trainings” to help them understand how they can use their smartphones and tablets to send photos or videos to their grandchildren; join and post messages on social media sites; set up and use time and calendar apps to help them schedule their days; or use the “maps” app to get directions or see different parts of the world. These training sessions have helped West Delray residents to understand how to use technology to make lives easier.
In the coming months, we will be working with the group Consumer Action and with a number of local organizations to host meetings and trainings on the technology trials as well as a variety of other topics, including using the internet safely and securely, choosing appropriate internet and mobile device plans.
Since the trials were announced, it has been our goal to share information with our customers and with community residents not only about what is happening with the trial, but specifically how it will affect them and what types of benefits the products and services it makes more available can make possible and these events are how we bring that to commitment to life.
As we move forward, we encourage you to continue to reach out to us with your thoughts, questions and feedback.